Terms of service
Last Updated: June 2026
Terms of Service
By accessing or purchasing from FemmeFlo ("we", "our", "us"), you agree to the following Terms of Service. Please read them carefully before using our website or placing an order.
1. General
FemmeFlo is an Australian-based business operating through femmeflo.com.au.
By visiting our website or purchasing our products, you engage in our service and agree to be bound by these Terms of Service. These terms apply to all users of the site, including browsers, customers, and contributors of content.
We reserve the right to update, modify, or replace any part of these Terms at any time by posting updates on this page. Continued use of the website constitutes acceptance of any changes.
2. Product Use and Safety
By purchasing FemmeFlo products, you acknowledge and agree that:
FemmeFlo Intimacy Sponges are designed solely to absorb menstrual flow.
They do not prevent pregnancy.
They do not protect against sexually transmitted infections (STIs).
Each sponge is single-use only and must be disposed of after one use.
A sponge should be worn for a maximum of eight (8) consecutive hours.
FemmeFlo products are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
Failure to follow these guidelines may increase the likelihood of discomfort or irritation. If you experience discomfort, remove the product immediately and consult a healthcare professional.
3. Pricing and Currency
All prices displayed on our website are shown in Australian Dollars (AUD).
We reserve the right to modify pricing or discontinue products at any time without notice.
4. Orders and Payments
All orders are subject to availability and acceptance.
Once an order has been confirmed, it cannot be modified.
Payment must be made in full at checkout using the approved payment methods available on our website.
You agree to provide accurate billing and shipping information to ensure successful delivery of your order.
5. Shipping and Delivery
Orders are typically dispatched within one business day of purchase.
Delivery times are estimates only and may vary depending on location, Australia Post network conditions, public holidays, or circumstances outside our reasonable control.
6. Returns and Refunds
Due to the intimate and hygienic nature of our products, we cannot accept returns or exchanges for change of mind once packaging has been opened or tampered with.
This does not affect your rights under the Australian Consumer Law, including your right to a remedy if a product is faulty, damaged, or not as described.
For further information, please refer to our Refund Policy.
7. Limitation of Liability
To the fullest extent permitted by law, FemmeFlo shall not be liable for any loss, injury, or damage arising from misuse of our products, improper handling, or failure to follow usage instructions.
Nothing in these Terms excludes, restricts, or modifies any rights or remedies available under the Australian Consumer Law.
8. Intellectual Property
All content on this website, including text, graphics, logos, images, branding, product descriptions, and other materials, is the intellectual property of FemmeFlo and may not be reproduced, copied, distributed, or used without prior written permission.
9. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of New South Wales, Australia.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of New South Wales.
10. Contact Information
If you have any questions regarding these Terms of Service, please contact us at: